01/21/2022 Provider Notice - Override Rates

IMPORTANT NOTICE TO PROVIDER ADMINS: As part of the Production 22.1.5 release today to the Mobile Caregiver+ Provider Portal, providers will now be able to add new override rates with start and end dates in the past. This enhancement was made to address the challenges providers are having with the incorrect billable rate being applied to their visits. Providers should use this functionality to update their override rates. Once entered, the visits with incorrect rates applied must then be rematched in order to apply the newly entered override rates. When entering override rates, there cannot be overlapping rates with with the same procedure, recipient, caregiver combination. To assist with entry, Netsmart has also enhanced the Override Rates screen to allow filtering for inactive rates. For organizations using the 3rd Party Rendered Services feed, Netsmart has also updated the Rendered Service Import process so that the rate that is sent from inbound feeds will be enforced and not overridden by other system calculation rules.